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1. Introduction
Welcome to Tokeya Watch! This Shipping Policy outlines the terms related to the preparation, dispatch, and delivery of your orders. By placing an order on our website, you accept the conditions described below.
 

2. Order Processing
All Tokeya Watch products are custom-made with precision and care.

  • Production time: Approx. 7 business days after your order is placed.

  • Orders are processed Monday through Friday (excluding public holidays in Hong Kong).


3. Shipping Timeframes
Once production is complete:

  • Estimated delivery: 7 to 10 business days, depending on the destination.

  • Delivery times may vary due to customs, logistics, or local disruptions.


4. Shipping Costs

  • Free shipping is available on orders over €170.

  • For orders under this amount, shipping fees are calculated at checkout based on your location.


5. Shipping Carriers
We use only trusted international carriers to ensure fast and secure delivery. The carrier may vary depending on the destination country.
 

6. Order Tracking
You’ll receive an email with a tracking number once your order is shipped. You can monitor the shipment at:
https://www.17track.net/en
 

7. Shipping Coverage
We ship worldwide, with no geographical restrictions. If delivery to your region fails, please contact our support team.
 

8. Lost, Delayed, or Damaged Orders

  • Lost package: If not received within 30 days after dispatch, we will refund shipping fees.

  • Damaged goods: Contact us within 7 days of delivery with photos. We’ll offer a replacement or refund as applicable.
     

9. Packaging & Sustainability
Our priority is to protect your order during transport. While we do not yet offer eco-packaging, your watch will be safely secured.
 

10. Returns and Refunds
If your item is incorrect or defective:

  • Products must be unused, in original condition, with all accessories.

  • You must initiate the return process within 14 days of delivery.

  • Return shipping is at your expense, unless the product is defective or damaged on arrival.
     

11. Express Shipping
Express shipping is not available at this time. We are working to expand our options in the future.
 

12. Customer Support
For assistance, contact our support team:
📧 info@tokeya-watch.com
We respond within 24 business hours.
 

13. Changes to This Policy
Tokeya Watch Limited may revise this Shipping Policy at any time. Changes take effect immediately upon being published on our website.

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