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1. Introduction
At Tokeya Watch Limited, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.

By using our services, you consent to the practices described in this Policy.
 

2. Data Controller
The data controller is:
Tokeya Watch Limited
Registered in Hong Kong
For inquiries: 📧 info@tokeya-watch.com
 

3. What Information We Collect
When you use our website or place an order, we collect the following data:

  • Personal Information: name, email address, shipping and billing address, phone number.

  • Payment Information: payment method (via Stripe, Wise, etc.) – we do not store card data.

  • Order Data: items purchased, order history, delivery preferences.

  • Technical Data: IP address, browser type, device data, and cookies.
     

4. Why We Collect Your Data
We collect data to:

  • Process and ship your orders

  • Communicate with you (order updates, support)

  • Comply with legal obligations

  • Improve our website and services

  • Prevent fraud and secure transactions
     

5. Legal Basis for Processing (GDPR)
If you are based in the EU, our processing is based on:

  • Contractual necessity (e.g., fulfilling your order)

  • Legitimate interest (e.g., customer support, analytics)

  • Your consent (e.g., marketing emails, cookies)
     

6. Data Sharing
We only share your data with:

  • Payment providers (e.g., Stripe, Airwallex)

  • Shipping partners

  • Service providers for website hosting or customer support
    We never sell or rent your personal data.
     

7. Data Storage & Retention
We store your data securely and only as long as necessary:

  • For order processing: minimum 5 years (for legal/accounting purposes)

  • For marketing: until you unsubscribe

  • For analytics: anonymized after session ends
     

8. Your Rights (EU/EEA Customers)
You have the right to:

  • Access your personal data

  • Rectify incorrect data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability
    To exercise any of these rights, email us at info@tokeya-watch.com
     

9. Cookies
We use cookies to improve your browsing experience. You can disable cookies in your browser settings, but this may limit some website features.
 

10. Security
We implement industry-standard security practices to protect your data, including encryption, access controls, and regular audits.
 

11. Third-Party Links
Our website may contain links to third-party websites (e.g., Instagram, TikTok). We are not responsible for their privacy practices.
 

12. Children’s Privacy
We do not knowingly collect data from anyone under the age of 16. If you believe we have data from a child, please contact us.
 

13. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with the updated date.
 

14. Contact Us
If you have any questions or concerns regarding this policy, contact:
📧 info@tokeya-watch.com
 

Last updated: 3 June 2025

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