1. Introduction

Welcome to Tokeya Watch! Our Shipping Policy provides detailed information regarding the processing, shipping, and delivery of your orders. By placing an order on our website, you agree to the terms and conditions outlined below.

2. Order Processing

Each Tokeya Watch is custom-made to meet the highest standards of quality and precision.

• Processing Time: Once your order is placed, we require approximately 7 working days to prepare and assemble your watch.

• Orders are processed Monday through Friday, excluding public holidays.
   

3. Shipping Timeframes

After your watch has been crafted, the estimated shipping time is:

• 7 to 10 working days for delivery, depending on the destination.
  Please note that delivery times may vary slightly due to customs clearance procedures or unexpected logistical delays.
   

4. Shipping Costs
 

• Free Shipping: We offer free shipping on all orders above €170.

• For orders below this amount, shipping costs will be calculated at checkout based on your location.
   

5. Shipping Carriers

The shipping carrier for your order will depend on your country of residence. Tokeya Watch works exclusively with reputable shipping providers to ensure your package arrives safely and on time.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package through the following link:
https://www.17track.net/en.

7. Shipping Coverage

We ship to all destinations worldwide without exceptions. If you encounter any issues with delivery to your location, please contact our support team for assistance.

8. Lost, Delayed, or Damaged Orders
 

• Lost Orders: If your order is not delivered within one month from the shipping date, we will fully refund your shipping costs.

• Damaged Items: If your item arrives damaged, please contact us within 7 days of receiving the package. Provide photos of the damage, and we will arrange for a replacement or a refund as applicable.
   

9. Packaging and Sustainability

While we do not currently offer eco-friendly packaging, our priority is ensuring that your Tokeya Watch is securely packaged to prevent any damage during transit.

10. Returns and Refunds

If there is an issue with your order, such as receiving the wrong item or a damaged product, you may request a return or replacement.

• Eligibility: Products must be returned in their original condition, unused, and with all accompanying materials.

• Timeframe: Customers must initiate the return process within 14 days of receiving their order.

• Return Shipping Costs: Customers are responsible for return shipping fees unless the product is defective or damaged upon arrival.
   

11. Express Shipping

At this time, we do not offer express shipping options. However, we are constantly working to improve our delivery services to provide faster options in the future.

12. Customer Support

If you have any questions or concerns regarding your order or our shipping policy, our customer service team is here to help.

• Email: info@tokeya-watch.com
  We aim to respond to all inquiries within 24 hours during business days.
   

13. Changes to this Policy

Tokeya Watch reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon being posted on our website. By continuing to use our website after changes are made, you agree to the revised policy.